UserGuide:FAQ
From LoopFuse Wiki
General
What are LoopFuse Fields?
LoopFuse Fields are used to map web form fields to CRM lead export fields and to allow segmentation of lists over multiple forms using a common mapping of web form fields. By default, LoopFuse Field mapping is required in order to export lead data to your CRM. See LoopFuse Fields section for more details.
How do I disable IE7 mixed content pop up boxes?
If you want to disable the pop up boxes that ask you if you want to see secure and unsecure content in the same page, make these additional changes in IE:
Tools => Internet Options => Security => Internet => Custom Level => Display Mixed Content: ENABLE
CRM Integration
Why are some of my form fields not being exported to my CRM?
- Make sure you mapped all of the desired form fields to LoopFuse Fields. Any form fields not mapped to LoopFuse Fields will not be exported to your CRM by default, as LoopFuse cannot magically determine what non-mapped form fields correlate to CRM fields.
- Verify that your CRM lead view page is configured to display the fields you wish to see. Some CRMs only show a subset of lead data, unless configured to do otherwise.
It is possible to have the fields (even if hidden) of your web form to be passed directly to your CRM upon lead export. In order to enable this, will need to check the Allow web parameter pass through checkbox under your CRM configuration. When this is checked, LoopFuse will pass all the web form fields that have not been mapped to LoopFuse Fields directly to the CRM. Not all CRMs support this and will need to make sure your web form fields match exactly the CRM Lead fields. Please refer to CRM Integration documentation for more information on this feature.
What CRM vendors do you support?
LoopFuse aims to be CRM-agnostic. With the help of our Open Source developer community and partners, we will be providing bi-directional integration to most commonly-used CRM packages available. The current supported platforms, are:
- SalesForce.com
- CentricCRM
- SugarCRM
If you are a software developer looking to integrate LoopFuse with a different CRM system, please visit our message boards for help.
User Management
What are the differences between users in the Admin and Sales Groups?
There are two user group types within the LoopFuse system:
- Administrators: Have complete control of the system.
- Sales: Can only view the Lead Dashboard and modify Personal Preferences.
Web Analytics
I have integrated my web site with LoopFuse, but don't see any data under Web Analytics for today.
By default, the statistics for Web Analytics are generated on an hourly basis. If you just integrated your web site, it will take up to an hour before you will be able to view the web site traffic within the Web Analytics section.
Can LoopFuse track download files, such as PDF, Zip, Doc, etc...?
Yes. See: File_Download_Tracking
Can LoopFuse track individual visitors across domains?
Yes. First, you will need to contact your administrator for your domains, and have him add a CNAME record that will redirect loopfuse tracking requests to loopfuse.net, behind the scenes and transparent to users:
74.53.99.82 ww2.foo.com
Note: any request to ww2.foo.com will now redirect to loopfuse.net
After making the change across your domains, you must modify the tracking script on your pages, and add the source domain (_lf_cHost variable) specified above, as thus:
<script type="text/javascript"> _lf_cid = "loopfuse"; _lf_cHost = "ww2.foo.com"; _lf_remora(); </script>
The new _lf_cHost variable will be used to pass all requests through your CNAME record and on to loopfuse.net. Using this method, a visitor to any/all of your domains, ie. loopfuse.com, loopfuse.org, and loopfuse.net will be tracked as one individual user.
Can LoopFuse download tracking be configured to track behind the scenes?
Yes. On the page you would like to have this behavior occur, modify the href link to pass an additional parameter, ie.
<a href="javascript:doSomething();" onClick="javascript:_lf_remora_tracker('http://link/to/item.pdf','SOMEPARAMETER');">
The additional parameter will instruct LoopFuse to not open the PDF, while at the same time, tracking the call to the PDF.
Lead Capture
How do I capture leads without redirecting the user's browser to the location of the loopfuse servers?
See: LoopFuse Javascript-based Lead Capture (Example uses PHPBB)
How do I capture leads with a PHP redirect script?
See: LoopFuse PHP Script Posting Lead Capture
Lead Scoring
Can I group similar lead scoring criteria in one profile? (*aol.com OR *gmail.com OR *yahoo.com)
No. You may not group criteria, as each '*' is handled as a wildcard for matching against a field in your database.
On-Demand Service
What happens if I go over my number of e-mails allowed for any particular month?
Before sending any e-mail campaign, the number of e-mails still available will be visible. LoopFuse will also indicate the current number of recipients in the target list for the e-mail campaign. If the number of recipients is larger than the number of remaining e-mails allowed, you will not be able to send the e-mail campaign without first increasing your bandwidth package within the My Account section. Increases in bandwidth packages takes effect immediately. You can view the My Account section at any time to see what your current number of e-mails used for the current month is and the number of total e-mails allowed.
Each month the number of available e-mails will be reset to that of the number of allowed e-mails based on your bandwidth package (i.e. if you have the Bronze Bandwidth page which allows 25,000 e-mails per month, the number of allowed e-mails would be set to 25,000).
LoopFuse will e-mail you when your number of allowed e-mails reaches less than 10% of the total number allowed for any given month.
What happens if I go over my number of page views allowed for any particular month?
Once the number of page view recordings per month is reached for any given monthly period, any subsequent web page views will not be recorded. You will receive an e-mail when the number of web page view recorded for any given month reaches 90% of the total number of web page views allowed for that month. The number of web page view recording can be increased at time by increasing the bandwidth package within the My Account section. Increases in bandwidth packages takes effect immediately. You can view the My Account section at any time to see what your current number of web page view recordings used for the current month is and the number of total web page view recordings allowed.
