What would you do with 1 million emails?

May 18th, 2012 by Robert Pease

Please tell me your answer is NOT send them all at once:)

We recently passed the 1 million emails sent threshold in our own deployment of LoopFuse (yes, we do use our own product).  It took us many, many years to hit that milestone which is pretty well aligned with how you are suppose to use marketing automation technology.

There are many wrong ways to do email marketing like batch and blasting emails, buying 3rd party lists, and just generally being an inbox nuisance.  That said, using proper methods and a dose of good sense makes email engagement with customers and prospects one of the most valuable things you can do. Read the rest of this entry »

Should you accept personal email addresses on your sign up forms?

May 4th, 2012 by Robert Pease

In a word, yes.

In an on-demand, try before you buy world excluding an email address because it is from Gmail vs. a branded domain is a big mistake.  Why?

  1. People try products with personal email addresses be it for their company use or personal use.  The line between the two worlds continues to blur and excluding someone’s preferred method of managing engagement with you is just not smart.
  2. You can see who visits, the actions they take, and prioritize them appropriately for sales engagement with LoopFuse regardless of the type of email address.
  3. Lots of products have emerged to let you paint a true picture of someone from their email address. NimbleRapportive (now part of LinkedIn), Gist (now part of RIM), and even FullContact can give you a quick, on-demand view of someone’s true social profile.
  4. The barrier to get a branded email address is extremely low via products like GoogleApps so even if you think you are keeping out less than qualified leads, you aren’t.

What do you think?  What do you do at your company?

Since it’s Friday, let’s enjoy the Who summing this up with “Who Are You?”

LeadFlow Enroller and Sandbox Connector added to our Salesforce.com CRM support

May 2nd, 2012 by Robert Pease

We’ve added two new features for our Salesforce.com CRM support and would love for you to check them out.  You can read the full press release about it here.

  • LeadFlow Enroller – The LoopFuse LeadFlow Enroller allows users to add leads and contacts into an existing LeadFlow program directly from Salesforce.com.  The plugin also displays the LeadFlow programs active for a lead or contact.  The LeadFlow Enroller is available for download from the Salesforce.com AppExchange and is compatible with all paid LoopFuse OneView accounts.  More details on how it works and setting it up are here.

Download the LoopFuse LeadFlow Enroller from the AppExchange

  • Sandbox Connector – The LoopFuse Sandbox Connector provides the ability to create a LoopFuse testing environment to be used with sandbox functionality available in Enterprise and Unlimited Salesforce.com Editions.  The Sandbox Connector is available to all paid LoopFuse OneView accounts.

Request more information about the LoopFuse Sandbox Connector

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.

3 Lead Management Lessons from the NFL Draft

April 26th, 2012 by Robert Pease

The NFL draft started today and Andrew Luck of Stanford was drafted #1 overall by the Indianapolis Colts.  This was one of the biggest unkept secrets ever.  The departure of Peyton Manning, private workouts, and carefully crafted messages in the press from both sides all led to the pick.

So, what can you learn from the NFL draft and apply to your lead management activities?

  1. Know What You Need – the Colts knew they needed a quarterback and were in the great position to get one.  If you don’t know what your optimal customer prospect looks like then get busy crafting it.  You can’t find it if you don’t know what you are looking for.
  2. Do Your Research – both the Colts and Luck thoroughly researched each other through interviews, workouts, and reams of data.  That led them both to the best decision for each of them.  Make sure you have the information available that your prospects need to choose you and that you have done your best to target and acquire customers that will stick with you over time.
  3. Prioritize – all the players entering the NFL draft are great in some way be that as a quarterback, a receiver, or a defensive tackle.  The Colts probably could have made the case for a need in all these positions but they decided that the quarterback slot was the most important one to fill.  So when you look at all the inquiries you get via your various marketing programs, be sure to focus on the best ones first just like the Colts did selecting Andrew Luck.

Be sure to keep an eye on the draft as it unfolds and see the results as they happen on ESPN’s NFL DraftTracker.

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.

A Little Lead Flow Love: Setting Up Your Lead Nurturing Email Program [How To]

April 25th, 2012 by Richard Murdock

Getting started with marketing automation is fairly simple on the surface: you set up some email campaigns, import your contact lists, and start sending them down lead flows to people when they most benefit from the information. Getting in to the details, however, can be where people get lost in the weeds.  Maybe you’re not sure how to segment your list more effectively. Perhaps you need some direction on creating a good looking email campaign. Recently we’ve had people ask for assistance on lead flow structures more complex than the “send email campaign, wait 3 days, send follow up campaign” variety. I’ll try to give you some tips that will help you when thinking about the logic and flow of your more powerful lead flow programs. Read the rest of this entry »

Trying to navigate the marketing technology landscape? [infographic]

April 25th, 2012 by Robert Pease

Then you are in luck because the nice folks over at WordStream have produced this clever “map” that helps categorize the types of products that are out there and names leaders in each category. We are excited to be included in the marketing automation category!  So, as you put your marketing and advertising budgets to use, be sure to use this as a reference.

Remember – technology is an enabler. You must understand what you are trying to accomplish (your goals) and how you want to do it (tactics and processes) to have the most success with any of these technology products.

Enjoy!

Internet Marketing Software List [Infographic]

© WordStream, Provider of PPC Marketing solutions.

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.

A simple lead nurturing example for every business

April 20th, 2012 by Robert Pease

Looking for lead nurturing examples?  Look no further!

One of the most beneficial things you can add to your sales process is an email lead nurturing campaign to engage with prospects through the middle of the funnel. This is the time between when they have raised their hands as interested in what you do or the problem you solve and actually becoming a customer.  This is also the time it is easiest for them to forget about you or for you to forget about them because of broken sales and lead nurturing processes.

One email lead nurturing example we recommend to every company that is focused on getting people to sign up or register on their web site is detailed below.  This is a pretty straightforward, time-based flow that you can add some sophistication to by further segmenting on how they fill out a web form – location, primary areas of interest, role, etc.  Let’s leave that for later and just focus on a simple registration/sign up lead nurturing flow.

Let’s look at each of the above steps separately:

1. +0 Days from Registration – this is your opportunity to let your company and product personality come through. This is not a system-generated, transactional email. If you have a web-based application, you have already sent a confirmation or activation link. This is your chance to genuinely welcome someone and put your best foot forward.

2. +2 Days from Registration – this is your opportunity to reinforce key areas of your product or service that unlock huge value. If you are web-based application, then highlight the three easy steps to get started, if you are an off-line business then share how best to do business with you (what you need to prepare, what they can expect, etc.).  Remember, make this about them and not about you. Focus on the problem they seek to solve or the outcome they wish to achieve.

3. +7 Days from Registration - now is your time to become top of mind again in case the prospect has gotten distracted, confused, or just lost interest.  Reinforce how easy it is to do business with you or use your product.  Highlight content that is available to help with a focus on short and easily consumed items (videos, blog posts, etc.) If all you have is a 50 page user guide, then get busy breaking it up into consumable pieces and share it in this message.

4. +15 Days from Registration – at this point, let’s hope there is active dialog between you and this prospect from a sales standpoint. This message fits in nicely because it is designed to reinforce the results and overall happiness that other customers have with you.  Again, make this content easily consumable by linking to customer testimonial videos or even just call out quotes from customers.  We all like to see validation from others so this is your chance to show off a bit.  Again, focus on the results and how easy it was to get them with you.

That is about as simple as it gets because everyone goes through the same process and the content should be already available inside your company.  The great news is that setting this up with LoopFuse is really easy and can be done at no (FreeView) or low (OneView) cost.  You’ll begin to see results immediately from open and click rates to responses and engagement.

Don’t lose people after you’ve worked so hard to get them in the first place!

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.

Forget about Instagram, take a look at the Social Enterprise [infographic]

April 10th, 2012 by Robert Pease

“Social” is definitely receiving its fair share of attention these days and that promises to only accelerate when things like Facebook buying Instagram for a billion dollars (yes, Billion…with a “B”) happen.

Looking beyond the social, mobile, local aspects of a company like Instagram and to how companies can benefit from their employees’ social graph is this awesome infographic on the Social Enterprise from Gist.

Some good data here including many stats that point to the early stages of adoption and comfort that companies have with permitting social access from the workplace.

Enjoy!

Gist Blog

[Via: Gist Productivity Blog]

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.

So, what is Revenue Performance Management (and should you care)?

April 9th, 2012 by Robert Pease

There is starting to be a lot of effort to promote the concept and category of Revenue Performance Management as the next iteration of marketing automation.  Companies like Eloqua and Marketo who target the largest of enterprises have embraced this phrase as part of their marketing message and are working to drive the thinking around it.

The thinking is definitely in the right direction even though the label is less than inspiring but that’s what happens to enterprise software (anyone remember “Enterprise Resource Planning?” Blech…talk about heartache).

Let’s look at the building blocks of “Revenue Performance Management” which are, not surprisingly, the right ones to consider given any on-line marketing plan and consistent with our product vision here at LoopFuse (thanks to the folks at Eloqua for laying this out nicely in a recent video).

  1. Reach – simply stated, this is the number of people you can reach with your message be that an email campaign, on-line advertising, organic traffic from content like your blog, social distribution and sharing, etc.  This is a top of the funnel number and measured by a number across different channels (number of people reached).
  2. Value – this is a measure of how many people you have now engaged with and the relative value they are contributing to your sales pipeline as they move from the top of the funnel to the middle of the funnel and go through the various stages of the sales process.  This is measured by both a number (number of opportunities) as well as dollar amount (total and per opportunity).
  3. Conversion – this measures how good you are at getting prospects from one stage of the sales process to the next with the most important conversion rate being the one measuring conversion to customer.  Remember, if you are reaching the wrong people at the top of the funnel, your conversion rate will be disappointing.  Measure this as a percentage and track it religiously.
  4. Velocity – once you get the above three items humming along you will see the overall velocity of your customer acquisition efforts increase.  This is best measured by time in terms of the amount it takes to initially find and engage and ultimately convert someone from interested to customer.
  5. Return – this is where you get to celebrate your success and demonstrate the elusive return on investment from marketing activities.  Was that sponsored content worth paying for? Yes, if it drove you a new customer that pays for it immediately (best case) or within a matter of weeks. Should you buy more on-line ads? No, if they generate lots of clicks but limited qualified and engaged traffic.

These are all the right things to measure and part of any optimized on-line marketing program.  You don’t need an expensive solution or complex phrase to describe it.  If you don’t already measure these things, start right now. If you need some help in doing that, give us a call!

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.

Do you know where your leads are coming from?

April 5th, 2012 by Robert Pease

This is a guest post by Gerad Hoyt, a marketing Specialist with Chequed: Pre Employment Testing.

Do you know where your leads are actually coming from or are you just guessing? If your answer is “Uh yea, we have Google analytics” you’re just flat wrong.  One, for anyone who’s in a lead gen centered business you know how inaccurate Google Analytics can be in reporting “leads”, but also you’re thinking about your leads at too high of a level. The real question behind this is “Where are your good and best leads coming from”. For those of us in marketing (like me) we can report all day on the number of leads we generate but it’s not much value if most of them are crap. The real defining value is know what’s actually driving real, valuable and most importantly, closable leads.

As a result of being fed up with not having insight into where my real leads were coming from, I started doing some digging and came up with an ingenious idea, use my data from Google Analytics and get it into my CRM, Salesforce. After some time banging my head against the wall I was able to come across some tips on how to actually do this from a great, albeit old, post from Justin Cutroni called Integrating Google Analytics With a CRM (for those of you who want to implement this, the post will give you almost everything you would need including the Javascript). Essentially what the script Justin created is able to do is strip data from your existing Google Analytics, and allows you to populate that data into hidden fields within a form…simply brilliant! You’ll have to do some modifications to your Salesforce forms to make sure that its mapping to your fields correctly but with some intuition you can figure it out. Once you get this implemented you get exposure to a whole new world of data that gives a ton of insight into your lead and sales pipeline (if you’re using Salesforce the right way).

While implementing this does provide a ton of data, you will also need to have a solid process for scoring leads and pipelining them. For this you’ll need to adopt the scoring to your sales process and cycle. Salesforce does have some good tips on leveraging lead scoring in their 9 Tips for Using Lead Scoring to Close More Deals. You can also leverage some of the awesome lead scoring technology from (time for the shameless plug) Loopfuse to help out as well.

Once you have your process, CRM and the pull script aligned you can begin to get incredible insight into what’s really driving your best leads as well as sales. This data will then allow you to really know how your marketing is really impacting the bottom line and know where all that revenue is really coming from.

We would love you to try out LoopFuse here.

To find out exactly what LoopFuse does, click here.

To add LoopFuse to Salesforce.com, click here.

You can follow LoopFuse on Twitter here or join us on our Facebook fan page here.